We want to make it as easy as possible for people to buy handmade, so we’ve made some pretty major (and brilliant!) changes to our checkout system. In this post we’re going to talk you through the new checkout system and how it works.
If you’ve got any questions about the new checkout, let us know in the comments section below.
It’s easy to buy handmade with the new Folksy Express Checkout
We’ve upgraded our system to the latest Paypal API, which means that shoppers can now pay for their purchases in just a couple of clicks. This is how it works:
- a customer adds something to their basket
- they keep on adding until they’ve got enough handmade loveliness
- when they’re ready, they click on the ‘Pay with Paypal’ button
- that takes them straight to Paypal (no faffing about filling in details)
- they log in to their Paypal account and click to pay
- that takes them straight back to Folksy to click ‘Confirm’
- and that’s it!
The clever thing about this new system is that our new checkout means shoppers can buy from multiple sellers at once – so there’s no more going backwards and forwards to Paypal. They just pay once! The other clever thing is that shoppers won’t have to spend time filling in their details on Folksy – even if they’re a guest buyer!
So it’s super simple and super quick – and makes it even easier to buy handmade!
How is shipping calculated in the new system?
With this new system, Paypal sends us a customer’s shipping details, so shoppers will see an estimated shipping cost in their basket which is confirmed once they come back to Folksy.
What if my customer doesn’t have a Paypal account
As long as you have enabled the ‘PayPal Account Optional’ setting in your PayPal settings, buyers can still pay using a credit or debit card as usual.
Haven’t got that setting enabled? Find out how, here: Setting up your PayPal account.
I’ve just got an email from Folksy saying a buyer is having problems paying. What should I do now?
The quickest and safest way to pay is by Paypal, so we would always recommend that you encourage buyers to go through the Paypal system. However if customers are having problems paying, there’s a link at the bottom of the basket taking them to a form where they can detail their problem. That automatically sends an email to the seller and to our support team (as well as to the customer confirming their order) letting them know a customer has bought an item but needs help paying.
In the majority of cases, the issue will be:
- the customer doesn’t have a Paypal account
- the customer wants to pay by debit or credit card and doesn’t realise Paypal allows card payments
- you haven’t enabled ‘Paypal Account Optional’ on your Paypal account
- their credit card has not been accepted by Paypal
- the customer has exceeded their allowed number of guest transactions on Paypal
- the customer doesn’t want to use Paypal
So if you do get an email from us saying your customer is having payment problems:
- Check the email for details of the problem.
- Make sure you have ‘Paypal Account Optional’ enabled on your Paypal account (more details here)
- Email the buyer as soon as possible to acknowledge their order.
- You can then send them a PayPal invoice to allow them to try again – find details on how to do that here. Remember to include postage when invoicing.
- Or arrange an alternative payment method – eg cheque.
- Once the customer has paid, mark the order as paid on your dashboard.
Don’t worry if you do not wish to offer alternative payment methods – you can simply cancel the order.
I’ve only received one email from Folksy about my sale – I used to get two!
Don’t worry! The new payment system means sellers now only receive one order confirmation email from Folksy. This is sent once an order has been paid – unless a customer is having problems paying (as detailed above).