Business Tips

How to sell more at Christmas

On Folksy around a third of all sales happen in the weeks leading up to Christmas. We share our tips on how to make the most of the festive selling period…

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How to make products people will buy

Rather than being the reserve of big brands, market research can be an invaluable tool for designers and makers too, plus it can be creative and even fun. We look at one way of using market research to design products your customers are more likely to buy…

Mel takes care to carefully package all her orders

A beginner’s guide to good customer service

We all know that customer service is really important, but why? Put simply, if done skilfully, it can have a positive impact your future sales. So how do you treat customers well and what is good customer service? Here are a few ideas from some of our Folksy Sellers and our support team to get you started…