Business Tips

Mel takes care to carefully package all her orders

A beginner’s guide to good customer service

We all know that customer service is really important, but why? Put simply, if done skilfully, it can have a positive impact your future sales. So how do you treat customers well and what is good customer service? Here are a few ideas from some of our Folksy Sellers and our support team to get you started…

do awesome things, folksy workshop, ladybird likes, tips for designers, business advice for craft

Business In A Day Workshops

Learn the theory behind building a successful brand and understand how to apply those ideas to your own creative business in our one-day workshops, with one-one-to advice from the founder of Folksy, James Boardwell.