Home NewsDevelopment Folksy re-design 2: Searching, Browsing and Finding

Folksy re-design 2: Searching, Browsing and Finding

by James

Hello.

Yesterday we did a walkthrough of key buyer pages and showed the new layout, design and logo. This is the second of three posts about the new design and I want to focus on the way in which we support browse, searching and ‘findability’ on Folksy so that more people can find more things that are relevant. Warning: this post isn’t nearly as beautiful as the previous post.

Search

People navigate into, through and out of websites using two different behaviours: search and follow. Search is a more conscious and active behaviour and follow is a more passive and re-active behaviour and both are important when thinking about designing an online service like Folksy.

In most instances search doesn’t start on Folksy but with Google and how well you rank with Google is significant in whether you’re part of the user journey. We’ve spent a lot of time looking at search engine optimisation to make sure we’re part of the user journey for as many people wanting handmade gifts and supplies as possible. And because a handmade inventory like Folksy is large and has a high churn rate (a small number of items in a listing that often sell quickly) many of the pages people get to from search may be items that have already sold yet their search ‘value’ is still significant. We want to make sure that the customer coming from Google and landing on a page with an item that has sold is not at a dead end. So, if an item has sold we present the customer with other alternatives from the same designer or maker:

 

Folksy - Sold out notice

 

On site search

On site search is used in tandem with other ways to browse and find, such as the navigation and themed and curated areas, like featured items. But search is important to support goal or directed search where people have a clear idea of what they’re looking for. This is well known so I’m just going to describe how search differs in the new designs. In fact search will behave very similarly to the way it does on the site now. This is because we released the search technology last night (better not to do everything at once). We built this search to:

  • Be simpler: you now have two options to search across items or for shops

 

  • Be inclusive: we include supplies in the default search (rather than have to search across these separately). This is something people have been asking for for months, so we’re pleased to deliver this.
  • Be more comprehensive: you can find items or shops by having just part of a term. For example,  when searching for “Fink” across shops you get three relevant results (whereas you would have had to have used the exact match before):

Also, in future releases we’re going to introduce the ability to refine your search by category and sub-category.

  • Be more stable: the search solution we used previously was less stable and was in part responsible for performance issues at busy times. We’re now using Elastic Search an excellent up-to-date search technology we can adapt to our needs.

What you won’t see:

  • Searching across Makes. Makes are going to be treated differently on Folksy. They will no longer be part of the core navigation but will be archived and future Makes will be commissioned and promoted through content areas like this blog and Frankly where they may be themed with other content to be more relevant.

Browsing

Browsing is a form of search, but it is less directed.

Different navigational aids on a website support people in browsing and ambient findability in different ways. The main navigation is a jumping off point to funnel our browsing behaviour and also stimulate us to think about what to buy, for instance buying a gift for a father may involve defining the parameters (men > accessories) without defining the actual thing (for example, satchel).

What we’ve adopted for this release is very different from what it replaces. The current site has a very simple main navigation with only one tab that gives you a view on items then fourteen categories as well as the ability to browse by practice and by material.

Folksy’s new navigation has seven sections, which follow a proven retail pattern. Each section has a set of categories and also sub-categories, more than already exist. These categories and sub-categories are designed to be more familiar and intuitive patterns, allowing people to scan quickly and therefore make Folksy more usable:

 

The list of categories and sub-categories is under review and until Tues 15th November. We are asking designers and makers to submit suggestions for categories based on:

  1. Exclusive – they should be as exclusive as possible with as little overlap with other categories as possible
  2. Stock – do enough pieces of work exist on Folksy to make that category a viable place?
  3. Well understood concept – is your suggestion one that is well understood and used? If so, please show some examples

Whilst practices are no longer a way into the site, materials are supported in the new filtering functionality, below. We found practices were relatively unused as a navigational device, although feedback we’ve had from designers and makers is that they like looking at peers in their areas of practice. However, with a renewed focus on gift buying and optimising for gift buying customers practices for now have been culled. We’ll be reviewing this decision going forward as we’ll be reviewing the category list / taxonomy on Folksy.

Listing in more than one category

For the time being these sections, categories and sub-categories are exclusive. However, we will be giving people the option to list in multiple categories in subsequent releases. For people making things that are suitable for both men and women or that are items for more than one room on the house, or for weddings and also as an accessory, for example, you can show your work to more people in the relevant places.

Filtering

From the moment you start using the navigation in the new designs you are able to quickly scan the categories and jump to either the category or sub-category page. Due to the large amount of work on Folksy it’s critical we support customers in narrowing down to a selection of items that is manageable as quickly as possible. For the Home and Garden section you can quickly grok (interpret) the categories and sub-categories in the section:

Filters on category and sub-category pages are also crucial in allowing people to refine their product list, as the simplified view below shows:

 

 

Finding and Ambient Findability

The process of finding things is not straight forward. We might start off searching or browsing for something in particular but through following other links and seeing other images we find ourselves somewhere we didn’t intend to be. Generally speaking this is a good thing for sites which engage people with lots of different ways to browse and find. Often called ambient findability, designing for this sort of behaviour is increasingly important and we’ll be doing all we can to support it. One example from the new designs is easier ways to glance at what other things a designer makes from an item page:

 

Of course people find their way onto Folksy from other sites too. Twitter and Facebook are important in bringing new visitors to Folksy and increasingly ‘bookmarking’ sites like Svpply and Pinterest that allow people to curate theme lists of items from around the web, are also important. Designing for the through flow of traffic and eyeballs as they pass through Folksy is important, we don’t assume we have peoples’ attention, we have to earn it. We’re doing that through some of the design features and functions we’ll talk about in the final blog post on the new re-designs, later this week. Features and functions for utility and for delight.

Previous post: Re-design 1 – Layout and Design

 

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12 comments

Liz Muller (green grass) November 9, 2011 - 12:14 pm

It all sounds great! Please can you put a few pictures of current products in stock on the page that people see when they arrive at an item that is sold out. The snippet shown above looks like a ‘dead end’ unless there are pictures of similar items they can actually buy. Thanks!

Hannelore November 9, 2011 - 1:55 pm

Sounds good and happy it is not a search facility strictly through the categories. Still would like a category for ACEOs though!

jamesb November 10, 2011 - 11:02 am

Hi, ACEOs are currently going to be a filter. However, we’ll review this in the coming weeks and months to see what works best.

Gelert Design November 9, 2011 - 5:47 pm

Great, but if something is sold, why not KEEP the URL if it’s relisted. Someone finds a sold item and have to actively look at the shop’s other items to see if it’s been relisted. Allowing the URL to stay the same when relisted (such as Etsy do) would allow the searcher the find the item right away (no dead end)

TheCraftyBride November 9, 2011 - 8:18 pm

Liking it so far, apart from not being able to use HTML in the listings to direct customers to other varieties of the item etc. Very happy that in the future we will be able to list in multiple categories and also being able to have portait/landscape photos will solve a huge nightmare for me and I’m glad I haven’t actually gotten around to spending many hours cloning hundreds of new photos to make them wide enough to be square.

jamesb November 10, 2011 - 11:11 am

Allowing HTML can make descriptions seem very inconsistent for customers. However, we do see where they have value in highlighting notifications such as other items in a set, or postage a packing or gift buying details. We intend to support these requirements through separate fields to enable us to manage that information better (consistent displays) and to allow us to be clear where, for example, distance selling regulation information has been complied with. This will come in future releases.

BaggieAggie November 9, 2011 - 9:33 pm

It’s all sounding really good. I’m especially pleased to see that folks stumbling across sold items will now know they’re sold!! The only thing I’m concerned about so far is no more HTML – I’ve recently had to ‘bold’ a couple of lines in my made-to-measure listings to ensure buyers remember to supply me with necessary details. If there’s some way HTML could be retained, that would be great. Loving the new logo, by the way – bright, modern, colourful and inviting. A massive improvement on the current one!

Helen S November 9, 2011 - 9:40 pm

Love the new logo – much more cheerful!

Bit worried about the html thing – will links to Folksy pages be clickable? So I can still say ‘if you need more ribbon for the kit go here’ etc? Even better would be the opportunity to list related items down the side…

I’m loving the fact that we will be able to put things in more than one category, will save me flipping a coin to decide whether flowers are wedding-y or homeware-y (I don’t think I ever get it right…)

Silversynergy November 9, 2011 - 9:56 pm

Looking good!

I think Filtering will work really well, particularly in vast categories such as jewellery.

Ali November 10, 2011 - 9:49 am

This all looks SO much better! The new design looks clean and it’s great that the search facility is being improved.
Also, I LOVE the new logo – so fresh and it really stands out, it reminds me of Eric Carle’s work :)
Ali

jamesb November 10, 2011 - 4:19 pm

Thanks Ali and yes, we were only saying how the colours reminded us of The Very Hungry Caterpillar. The logo work was actually done by Lydia who’s v talented http://www.kipikapopo.co.uk/

Polly K November 10, 2011 - 6:33 pm

Love the new look and the one page listing. Still worried about losing the individuality of a personal banner. I love my banner and thing it really stands out.

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