We’re finalising our work on multiple payments and guest login. Part of this work was released yesterday and affects the information sellers receive in their PayPal email. There are a couple of significant changes that affect people selling through Folksy.
So what’s changed?
Whereas we used to send all the details of the order via simple integration, now we’re wrapping up all the items into one order and one payment. This is enabled by using the PayPal API (non-techie translation = bit of software) which offers a far more secure and robust way of integrating payment transactions. This new API is now being used. You will see differences in the communications you get from PayPal. There is no longer an address field and it says seller protection “not eligible”.
What does that mean to me?
This means two things:
- No Buyer Address. Some people use this web page / email as a packing receipt to send out with the purchase. Now it no longer has the address on it’s not much use as a packing receipt! Action: we are updating the email you receive from us when you get an order, This receipt will be able to be sent as a packing receipt and will contain address and postage details in a beautiful document.
- “Not Eligible”. Seller protection is something offered by PayPal to prevent customers issuing chargebacks when an item has not been delivered. The API integration does not currently allow seller protection as the address field is not included with the API. Action: to activate seller protection you always had to provide proof of postage to PayPal. Now, we’re pushing the responsibility back on to the carrier you decide to use. So, if you are issued with a chargeback from PayPal and if PayPal decides to honour the chargeback then you can recover the money through the carrier (Royal Mail, ParcelForce, UPS, etc.) if the item was not delivered. Carriers have always offered ways to recover costs if an item is not delivered (the Royal Mail compensation page) but we advise taking out insurance if the item is not covered to the value of the compensation available. Always ask when sending your parcel.
So, why do it?
- The changes the way we integrate with PayPal are now far superior, allowing us to track issues more easily as well as reduce the number of PayPal related payment issues.
- Approximately one in three orders involves multiple items being purchased. Using the ‘old’ method (which will be replaced very soon) the more items a buyer had in their basket the less likely that each one would be paid for, because each one required you to go back to PayPal to pay for it. The new multiple item payments system will mean that multiple orders will be more successful.
We’ll update you on the progress of the new email receipt soon and hope to release this at the same time as “payment for multiple items” and “guest login”.
We’ve managed to get some definitive answers to our PayPal API questions and addresses are not supported and will not be for the foreseeable future. Whilst seller protection didn’t seem to be a particularly well used feature, it does provide some peace of mind. The more significant impact actually seems to be that PayPal postage is used by many people as part of their workflow for despatching items and as there are no addresses this feature was also not usable. So we’re looking at rolling back to the single payment process (albeit improved). We’ll update you again when we have confirmation of this work being done. The guest login work is unaffected.