In April we said that we will be helping our sellers comply with the UK Distance Selling Regulations. It should be simple to comply and Folksy should do the work for you. Today we’re launching the first phase of several changes that will do that.
Currently, most sellers use their shop profile to write their terms and conditions of their shop. We think that that this page (recently re-titled to “Meet the maker”) should tell stories about you, your inspiration and your work so this is a first step to doing that.
Every item listed and sold on Folksy is covered by the Distance Selling Regulations. We already have our Knowledge Base article that explains what the legal requirements for selling online are and how you should comply with them.
When you create or edit a listing you will see two new sections. The first is the Shipping Date selector. Use this to select the period within which you will post the item (the default is already selected at 3 days). From September 3rd Folksy will automatically add the shipping time you’ve selected to the item screen.
Next is the Returns Policy. Again, from September 3rd, Folksy will add a summary of the Returns Policy to the item screen. The standard policy is the default however you have the option to add further details together with any exclusions. For example you may want to add that refunds will only be provided if the hygiene seals on a pair of earrings remain intact.
Those items and services that are bespoke and ordered using the customers specifications are not eligible for returns. If you are creating a listing for such an item you can check the “Custom order” box and this will change the Returns Policy statement on the item screen and not use the default or additional information.
Finally, there is a new screen called “Shop returns policy”. You can find this under the Shop settings heading in your shop admin navigation. Here you can set the default for any new listing you create. Any text you add to the additional or exclusions box will be used to pre-fill the box on the new listing form (you can still edit this text when listing if need be).
We’re encouraging you to start using these two new features now so your items will have the correct information when we launch the next phase on Monday, 3rd September. Then you can start to fill in your ‘Meet the maker’ page with some more meaningful information, leaving Folksy to handle the legal compliance statements.
More features are planned to help you to add information to your Meet the maker page and better define your shop and brand.