New feature alert! As part of our ongoing work to improve the Reviews system on Folksy, shop pages will now display customer reviews.
If you go to a shop page and scroll down past the ‘About’ section, you’ll see the new ‘Reviews’ section at the bottom of the page (if it has received any reviews). This section displays the star rating given by the customer for their order, the items they purchased in that order, an image of the item/s purchased (unless they’ve been deleted*) and a review if they have left one.
So now rather than just clicking on the star rating in shop pages banners, customers can read reviews directly on the page. We’re going to be adding reviews to item pages in the next few days too. Following that, the next jobs on our list are to 1) make it possible for guest buyers to leave reviews and 2) improve the way we prompt customers to leave reviews as so many don’t.
SELLING TIP: * Some sellers delete their items as a shopkeeping exercise. We would advise against doing that as sold items can still be valuable to your shop, even if that specific piece is no longer available. This is because sold items can still rank on Google and other search engines, potentially bringing new customers to your shop. Additionally if someone has pinned your item on Pinterest, it can still bring customers to you that way too long after it’s been sold – remember pins are what we call “evergreen”, meaning they last forever. As they also show up on your sold items page and on your reviews page and reviews sections, there’s even more reason not to delete sold items from your shop.
Read more tips for selling craft online here – https://blog.folksy.com/how-to-sell-craft-online-folksy-seller-handbook